Ask Dr. Ross

Meet the Staff

At North Shore Eye Health and Wellness, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.

Lori -- Office Manager, CPO

It is a privilege to have Lori Post under our roof. Lori's background includes over 30 years of hands on experience in both retail optical and private practice. Certified as a ParaOptometric Technician, her customer service background is unmatched. From lens manufacturing, to ocular specialty testing, back to frame styling, she truly has a full-scope outlook and training. Patient care has always been her passion and she brings that mindset to her role as Office manager at North Shore Eye.

Lori relocated to the area from Weyauwega, WI in 2016 to be closer to her children. Her claim to fame is being a survivor of the great train derailment of 1996, which displaced the residents of that small community for 21 days.

In her down time she values spending quality time with family and friends, her big black dog, and walking on the sunny side of the street. She loves art, music and travel. Her personal mission in life is to welcome each day with a smile, a positive attitude and an open mind.

Kylie ---  Patient Care Coordinator

Our patients are lucky to have Kylie on their side, helping to navigate scheduling, follow up visits, pre and


post operative care, insurance and billing.  She came to us with no prior health care experience but comes from an optical background, as both her mom and stepmom are Opticians!  In her down time you might even catch her studying due to her interest in pursuing her certification as an Optician or ParaOptometric Technician, as well as taking classes at UWM-Washington County.

Kylie grew up in the city of West Bend but now resides on the east side of Milwaukee and enjoys spending time with her cat. She likes to go to the beach and swim in her free time with her friends. She also likes to take advantage of the night life Milwaukee has to offer!

Nichole ---  Lead Optician


We are excited to have Nichole as our lead Optician for the practice. She has over 15 years of experience in the optical field with backgrounds in all levels of operations.  Her passion is for the art of Opticianry.  She brings a wealth of Optical knowledge to our office, priding herself in technical frame repairs and adjustments. Her passion is finding the perfect frame and lens combination to meet her patient's medical and aesthetic needs.

Nichole's favorite hobby is simply being a Mom to her children and spending quality time with them all.  She also enjoys cooking and baking, which is a valuable skill to bring into any office setting!

Cathy ---  ParaOptometric Technician


Cathy came to the Optical field after 13 years as a licensed Cosmetologist, looking for a way to join the medical field.  Her skills as a cosmetologist make her an ideal technician, performing diagnostic and therapeutic services as directed by Dr. Ross.  She is actively studying for her certification as a ParaOptomeric Technician.  Along with dry eye therapy and eyelid hygiene, Cathy enjoys working with our pediatric patients and Vision Therapy.

In her free time, Cathy enjoys her role as a mother of her two Children and exploring all that the local area has to offer with friends and family.

Contact Us

We look forward to hearing from you.


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Hours of Operaton

Our Regular Schedule

Cedarburg Office


8:00 am-5:00 pm


10:00 am-7:00 pm


8:00 am-5:00 pm


10:00 am-7:00 pm


9:00 AM-3:00 PM